Canceling an Order

Please include order number, and the items you wish to cancel. 

A 20% restocking fee is applied to all cancellations and returns that are not the error of our store. We want everyone to be happy and we want to stay in business. The restocking fee is charged as a cost of business to help offset the cost of restocking items you purchased off the shelves of our tiny little shop. Our stock is industry specific and willingly purchased as fragile, preorder, drop ship, perishable, agriculture/animal related and seasonal. 

The following items are shipped directly from our vendor's warehouses and we are, therefore, unable to cancel orders containing these products:

• Pet Beds
• Rugs
• Furniture
• Framed Wall Art
• Pillows
• Wallpaper
• Baskets
• Vases
• Pots
• Lighting
• Select Oversize Items
• Products drop-shipped directly from the vendor

Please note that lighting, dog beds, wallpaper, furniture, live plants, framed wall art, and products drop-shipped directly from a vendor are non-returnable and non-refundable.

If you would like to cancel an order that does not contain any of the above listed items and that hasn't shipped yet, please let us know. Include the order number, and the items you wish to cancel. While we cannot guarantee the cancellation of your order, we will do everything in our power to assist. A re-stocking fee is applied to any cancelled items. 

If your order has already shipped, we are unable to cancel it. To learn more about our return policy, click here.

RETURN POLICY | EXCHANGES + REFUNDS | SHIPPING + DELIVERY

Return, exchange, refund, cancellation, shipping and delivery information can also be seen, here.

Your satisfaction matters to us. We want to ensure that your Colonial House of Flowers shopping experience is nice. If you're unhappy with a purchase you can return it within 30 days of receipt for an exchange or refund.  

We issue a refund once the item arrives to us and is in perfect condition.  We will charge a 20% restocking fee. 

Some items can't be returned including: drop ship items or anything damaged through normal wear and tear, pet bedding, furniture, holiday-specific items, live plants, fresh flowers, lighting, floral plant vase/pot ware, delivery and shipping fees. We DO NOT offer preferential returns or refunds for these items. 

We DO NOT offer returns or refunds for items damaged in shipping, unless it's determined by carrier that we used improper packaging. 

IT'S SIMPLE TO RETURN 

Contact hello@colonialhouse.net to initiate the process. To return an item, send it with the packing slip and original packaging with the invoice number to:

CHOF Returns | 1137 Canton Street | Roswell, Georgia 30075 

All returns are credited to original purchasing method upon reception of merchandise, less shipping, handling and a re-stocking or cancellation fee when applicable.

• It takes 5-7 days receive a refund, replacement product, or store credit
• Customer is responsible for fees charged by your credit or banking company. 
• There is a 20% restocking fee on items that are correct, un-damaged, or cancelled before shipment arrives.   

RETURN POLICY

We stand behind our products 100%. We work with some of the best partners in the world. We select brands and professionals we believe are special in the marketplace so that we are confident our merchandise meets, and often exceeds expectations. 

All items are subject to a 20% re-stocking fee or cancellation fee.  If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, simply contact hello@colonialhouse.net. Then place your package in the mail! You'll receive a full refund for your item(s) less any return shipping charges and the 20% re-stocking or cancellation fee. 

We do not accept holiday-specific items after the holiday. For instance, we can't accept Easter specific decor returns after Easter, Halloween after October 31, or Christmas after December 25. People can't use the item for the holiday and then return to a small family run boutique. 

Items that cannot be returned include furniture, holiday specific items returned after the holiday, live plants, fresh flowers, food, framed art, lighting, floral vase ware, plant pot ware, drop ship  items or anything damaged through normal wear and tear.  We DO NOT offer preferential returns or refunds for these items.    

DAMAGES OR INCORRECT MERCHANDISE 

We work hard to make sure the products you purchase are best quality and your order is handled with accuracy. Sometimes, things happen. For damaged, defective or incorrect merchandise that's been shipped to you contact hello@colonialhouse.net within 30 business days. If we made a mistake, we'll take care of it. Period.

If you receive a damaged or defective product, let us know as soon as possible so we can replace it. And don't worry - shipping charges are on us, both for the returned item and the replacement or we are happy to resolve the issue with an exchange or refund. We are not responsible for items damaged in shipping. 

DROP-SHIP ITEMS | PRE-ORDER | BACKORDER

If your item is drop-shipping directly from the vendor, it is not returnable or eligible for a cancellation due to their policy. Sales on drop-ship item are final. We DO NOT offer preferential returns or refunds for drop-ship, pre-order or backorder items, or holiday items after the holiday. 

Note many items have been updated by the companies due to the shipping crisis. All items on backorder or pre-order are marked accordingly with all capital letters. The items must be paid for at the time of purchase to be reserved due limited quantities. The items can not be cancelled before reception. However, once the item is received you can easily initiate a return by contacting hello@colonialhouse.net. The items are charged a 20% restock fee for any item returned or cancelled before arrival.  

FURNITURE CANCELLATION 

We do NOT allow cancellation of furniture. Furniture is special ordered from the manufacturer to drop-ship at the time of the sale. ALL SALES ARE FINAL NO REFUNDS. Availability of merchandise is estimated according to information on hand at the time order is placed or written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.

Thank you for your business! We know you will enjoy your new furniture as much as we’ve enjoyed serving you as our customer. 

CANCELLATION FEES

A 20% cancellation fee is charged on cancelled orders. 

FLORAL & PLANT VASE-WARE POT-WARE  

Vase-ware and pot-ware purchases are not eligible for preference-based returns or refund. All sales are final and is non-returnable and non-refundable. If you receive a damaged or defective item, email pictures of the damage, product name and order number to hello@colonialhouse.net within 3 business days of receiving of your order and our team will help process a replacement. 

 

CUSTOMERS WILL NOT RECEIVE A FULL REFUND IF:

1. Customer receives merchandise they do not want or because they did not review original product sales receipt and descriptions to make sure they selected the correct merchandise or shipping address(s) (we assume the information on the order confirmation is correct when the order is placed.
2. The merchandise is returned damaged, used, or neglected by the customer.
3. The merchandise is damaged and customer does not allow CHOF or the delivery agent the chance to resolve the issue.
4. The customer changed their mind or have buyer’s remorse or cancel after making the  purchase. 
5. The merchandise is damaged and the customer does not report the  damages at the time of delivery (we assume that all furniture is in perfect condition when delivered, so it is the customer’s responsibility to thoroughly inspect and document anything that is damaged or appears unusual).
6. The customer’s item or furniture does not fit properly because the customer did not accurately measure the dimensions of the furniture or the space the furniture is to be placed in, or the doorway that the delivery team must go through to deliver the items.

7. The customer has held onto the holiday day item through the holiday and returning after the holiday. We ask that you return itimmediatelyupon reaching out to us so that we can repair or donate the item before the holiday is over. If the claim is so bad that you don't want to accept it then we can't refund or replace if you choose to use it for your holiday and return to us once it is over. 

DElIVERY + SHIPPING FEES

Delivery and shipping fees are non-refundable and prior purchases are not eligible for price adjustments.

FURNITURE + DECOR DELIVERY 

We prefer for all non-floral items to be shipped using the carriers provided at the time of purchase. We do not recommend delivery. In some cases we are able to deliver furniture, decor and rentals. Delivery of hard goods can take anywhere from 1 - 12 weeks. 

If you would like an item sooner, pick ups are available.

Fees listed are for locations within our normal delivery area within 10 miles of our location.

There may be an overweight fee for heavy or bulky packages.

1 piece$1002 pieces$1503 pieces$2004 pieces$2255 pieces$2506 pieces$2757 or more pieces$300

 

Standard rates apply for deliveries from 9 - 1 pm. on weekdays. Additional charges apply for one-hour delivery or delivery outside of regular hours like weekends, after 1p, and holidays. 

Our delivery team will wait five minutes, no charge. Beyond that, you are charged per minute spent waiting. Because we are a small flower boutique we often have plants and flowers and events that are time and temperature sensitive on our delivery vehicles.  

Read About Us, here.

Colonial House of Flowers 

Colonial House of Flowers is a brand deeply rooted in nature and plant life within  family and friends. Our curated product assortment explores the boundaries of life lived outside (and in) with a globally conscious, love of family and gatherings and a point of view that is wholly our own.

 

We are based in Atlanta, Georgia.

 

Using nature, heart and history as a guide, we offer inspired seasonal solutions for creative working, gathering and team building for businesses to build their brands. The blend of experience and assortment helps build enduring community connections.

We donate to Made by Dyslexia, Atlanta Humane Society, University of Georgia, Decoding Dyslexia and RUMC Foundation because we believe the work they do is important.

 

COLONIAL HOUSE OF FLOWERS. NOT A FLOWER SHOP AS USUAL.

Colonial House of Flowers was founded on the principals of how flower shops traditionally have been run but transitioned to the front of the floral industry by changing the business model. From there, we've changed to focus on businesses to strategically communicate marketing, public relations and team building strategies naturally, using flowers and plants. 

We value intention, meaning, education, honesty and relationships first and support our values with innovation and technology. We strive to empower you to build a business that includes garden inspired communication, design, techniques and products.

The best brands in the world are ones that have the courage to change... no matter what. The Colonial House of Flower's entrepreneurial spirit and love of nature do exactly this... while enthusiastically family run for 55+ years! 

MEET CHRISTY GRINER HULSEY 

It Doesn't Have To Be Perfect To Be Beautiful.

Christy Griner Hulsey is the owner of Colonial House of Flowers. Using plants, flowers and a real story as her medium she specializes in intimate, high-end, bespoke, artistic corporate partnerships including florals and plants in restaurants, shops, businesses, workshops, homes and company photoshoots, showrooms and movie sets.

Christy travels the globe teaching sold-out workshops, helping businesses build the brands and sharing herself through her old-world, painterly, classic yet whimsical garden style arrangements that are all-her!

You can say that flowers found Christy. And, not other way around. After a successful career utilizing her degree from University of Georgia’s prestigious Grady School, the family flower shop came to her serendipitously. To keep it alive, she relied on the only resources she had mainly, a knowing found inside. Thankful for those days sent to the garden by her grandmother, she used a lot creativity and tenacity. Christy did it! 

Christy's gritty sense of story telling, honesty, authenticity, grace, and a bigger vision effortlessly translate into the magical world of flowers and plants, and small business. Her compositions drip with soulful details full of loose, wild texture and abandon with a respect for beauty in all stages of life are what make Christy one of the most sought after designers in Atlanta, the south, the country and the world. Her organically balanced, naturally humble, whimsically cheerful, peculiar approach to art and life help.  Believing good fun, strong women, genuine kindness, tight friendships and tough families are what make the world go around, she's original, loyal, tenacious and quiet at times. 

Christy's work can be seen in Style Me Pretty front page + Little Black Book, Martha Stewart Weddings, International Destination Weddings & Honeymoons, Southern LIving's Southern Weddings Best Bouquet of the Year, 100 Layer Cake, Weddings Unveiled, The Bridal Theory, Wedding Sparrow, Coastal Living, front cover of Florist's Review Magazine, Pottery Barn Inside & Out blog and more.Christy was named the2017 Mayesh Design Star,UGA 40 Under 40, ranked  among UGA'sBulldog 100Fastest Growing Businesses three years in a row. She's represented theUSDA on a trade mission to China with American Grown Flowersand presented demonstrations at the legendary South American Rosaprima rose farm. She's partnered with the Atlanta Botanical Garden and Fox Theatre, the White House and the Rose Bowl Parade in Pasadena, California.  Her floristry has been featured at the Expo-Flor Ecuador in Quito.

Christy with Chris Jose,WNBC New York Reporter, at the Rose Bowl in Pasadena. 

Christy leading a workshop with Mayesh in Los Angeles. 

Learn With Christy, here.

Watch Christy's Tutorials, here.

Find A Workshop, here.

A little about WORKSHOPS

 

 

Whether you are 89 or 5 years old I want you to leave with a sense of knowing you can do this, a confidence that grows within, encouraging you to be YOU.  

One generations plants the trees, another gets the shade. - Chinese Proverb 

 

Will you be a guest or speak at an event?
My work and family and friends keep me busy but I love the chance to engage  with an enthusiastic audience and share things I know. Since there isn't always enough free time on the calendar to do everything be sure to email us. If I can, I will be there!

Can you tell me about cool things to do and see while visiting Atlanta?
For some recommendations and my favorite things to do in Atlanta and in Georgia reach out to us via email or on social media. 

Can I sponsor content?
If your brand is a good fit and we can naturally share your service or product then we are happy to partner with brands on dedicated sponsored content. My favorite collaborations are ones that ones that are organic editorial geared to our readers -- my friends -- in a way that they can find fun, purpose, and learn something. If you'd like to partner together on content please reach out to us: hello@colonialhouse.net. 

May I send you my products?
I look forward to the reception of submissions about your product, service and work. Since I am being honest I only accept products that are a naturally good good fit for my aesthetic and that I might share. We are happy to eview your product and get back to you if it's something we'd like to use in the studio , or if it's not a good fit for us at this time.

Send submissions to: hello@colonialhouse.net. Please include: “submission” in the subject line, links to your website and social media accounts, and up to 3 images. (Do not send submissions via LinkedIn, Twitter, Instagram, or Facebook.)  

Note: Sending a sample to the Colonial House of Flowers studio doesn't guarantee that the sample is posted to CHOF's social channels

Help! I need advice about my career, brand or business! 
For freelance, speaking, workshop or demonstration inquiries, I can be reached at hello@colonialhouse.net. I get a lot of questions about the different aspects of starting a floral company, growing a brand, developing profitable and beautiful floral recipes personal branding and/or running a small business. If you are looking for authentic advice about these things I openly talk about everything I wish I knew when I started by career. 

I also created a CHOF Shop Display Collection to help you outfit your space with things I wish I'd had in my 10+ years in business. You can find a lot of things on colonialhouse.net to help your business or booth or showroom, including one-on-one sessions with me and video tutorials!

For more advice, check out some of the recent podcasts I have been interviewed on!  
To read more advice, check out some of the recent blogs I have been interviewed on!

 
To learn how to make your home and brand yours, check out some of the recent DIY tutorials I have been on!

 
To get inspired, check out these features!

Move beyond inspiration, embrace creativity, and learn new skills with workshops, demonstrations, videos, floral recipes and more from some of the the world's most talented artisans — all designed to help your business develop your communication skills and bring more beauty to the relationships between you and your employees and your customers. Let's communicate naturally, using flowers and plants. 

WORKSHOPS 

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